The Iona Heights Inn Policies & Procedures

Thank you for choosing to stay with us at The Iona Heights Inn. Below are, policies & procedures; read them carefully. As our Inn guests, by reading and signing your Inn registration card at check-in or by booking a reservation online, you are agreeing to abide by our Inn policies and procedures.

GUARANTEE POLICY

Reservation must be guaranteed by a major credit card at the time of booking. Card will not be charged until time of departure.

CANCELLATION POLICY

All Inn room reservations have a 48-hour cancellation policy unless otherwise noted. Any changes on packages or rates to your reservation must be done 48 hours prior to your arrival date. Reservations that are not canceled within 48 hours are subject to a charge of one night’s stay plus tax.

CHECK-IN

Check-in time is any time after 3 PM (not guaranteed due to high volume of occupancy). If you arrive earlier then we will be pleased to store your luggage until your room is ready. Guests will be required to present a valid credit/debit card upon check-in along with a valid form of identification. The Iona Heights Inn will make every effort to honor special requests (such as a specific level or room number, wheelchair accessible, roll-away beds, refrigerators, crib, etc.) upon your arrival. However, the availability of these items cannot be guaranteed in advance. The Inn reserves all rights to refuse service to any guests of the Inn who do not follow or comply with Inn policies.

CHECK-OUT

Check-out is at 12 PM. If you require a later check-out, please contact us before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.

CASH PAYMENT

If you choose to pay with cash, you will be required to pay the full amount of the room, including taxes and fees upfront. A $100.00 deposit per night is required and will be returned to you on your departure date.

DEBIT CARDS

If you choose to use your debit card at check-in, the Inn will place a hold of the full anticipated dollar amount of your stay through your departure date, as well as an estimated hold for incidentals. Remaining funds due back to your debited account will be released upon check-out, which may take 4-15 business days to process. Additionally, your financial institution may have a contracted amount of time before the funds are released back to you, which can take up to 15 business days.

MANAGEMENT’S RIGHTS

It is agreed that the guest will conduct him/ herself in a respectable manner and will not cause any nuisance or annoyance within the Inn premises.
The Management has the right to request any guest to vacate his/her room or other areas of the Inn forthwith, Without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default the Management has the right to remove the Guest luggage and belongings from the room occupied by him / her.

DAMAGE TO PROPERTY

The guest will be held responsible for any loss or damage to the Inn’s property caused by themselves, their guests or any person for whom they are responsible.

PET POLICIES

All friendly pets are welcome, however they must be on a leash in common areas, and shouldn’t be left unattended in the room. If left unattended, you must place your Do Not Disturb sign on the outside of the door. Owners will be responsible for any damage done by their pets.
The charge is $25 per pet per stay. Pet amenities available include food and water bowls and treats. Service dogs are always welcome and exempt of charges.
Pets are not allowed in the lobby, Pub or Jill’s Café.

SMOKING POLICIES

Smoking is prohibited in all public areas of the Inn and in rooms, including rooms with a balcony (a $250.00 fine will be applied for smoking in a room.) Smoking is allowed outside of the Inn.

AGE RESTRICTIONS

Guests must be 19 years or older to check in without a parent or legal guardian, and must present a valid ID.

PROMOTION POLICY

If you choose to take advantage of any promotions offered through the Inn, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.